CALL US
Phones:
Audiomático / Call Center
From Mexico City: 1-BANAMEX (1-226 2639) and BANAMEX-1 (226 2639-1)
Other states in Mexico: 01 800 021 2345
From U.S. and Canada: 1 800 BANAMEX 1 800 226 2639
Collect call from another country to the U.S.: 1636 722 6799
Service hours from Monday to Sunday, 24 hours a day.
BancaNet
From Mexico City: 1226 3990
Other states in Mexico: 01 800 110 3990
Service hours from Monday to Saturday from 7:00 to 21:00 h.
Collections
Nominal Credit Collection
From Mexico City
2262-2574
Free Telephone for the Interior of the Mexican Republic
01 811 266 02 24
Collection Personal Credits
From Mexico City
2262-2573
Free Telephone for the Interior of the Mexican Republic
01 811 266 02 23
Monday to Saturday from 7:00a.m. to 10:00p.m.
Sunday 08:00a.m. to 10:00p.m.
Credit Card Collection
From Mexico City
2262-2575
Free Telephone for the Interior of the Mexican Republic
01 811 226 02 25
Monday to Sunday from 07:00a.m. to 10:00p.m.
Mortgage Collection / Car
From Mexico City
2262-2576
Free Telephone for the Interior of the Mexican Republic
01 811 226 02 26
Monday to Saturday from 07:00a.m. to 10:00p.m.
Sunday 08:00a.m. to 03:00p.m.
Collection Pymes
From Mexico City
2262-2581
Free Telephone for the Interior of the Mexican Republic
01 811 226 02 31
Monday to Friday from 08:00a.m. to 7:00p.m.
Saturday 08:00a.m. to 1:00p.m.
Collection Bank USA
From Mexico City
2262-2577
Free Telephone for the Interior of the Mexican Republic
01 811 1226 02 27
Monday to Friday from 08:00a.m. to 9:00p.m.
Saturday 09:00a.m. to 03:00p.m.
Afore Banamex
From Mexico City: 2262 3673
Other states in Mexico: 01 800 282 3673
Service hours from Monday to Saturday from 8:00 to 20:00 h.
Empresarial Call Center
From Mexico City: 1226 2626
Other states in Mexico: 01 800 800 5858
PyME Call Center
From Mexico City: 1226 8867
Other states in Mexico: 01 800 111 2020
Card Acceptance
From Mexico City: 1253 2888
Other states in Mexico: 01 800 300 8888
Service hours from Monday to Sunday, 24 hours a day.
Banca Patrimonial
From Mexico City: 2262 2570
Other states in Mexico: 01 800 272 1111
Service hours from Monday to Saturday from 9:00 to 16:00 h.
Press Department
From Mexico City: Request interview
Service hours from Monday to Sunday, 24 hours a day.
Banamex USA
From the U.S.: 1 800 222 1234
From Mexico: 01 800 111 1234
Banamex USA link:
www.banamexusa.com
Seguros Banamex
From Mexico City: 1226 8100
Other states in Mexico: 01 800 888 3676